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ServiceDesk Plus MSP

Les éditions

Standard

Logiciel Help Desk

Professionnelle

Help Desk + Gestion des actifs

Entreprise

Help Desk + Actifs + ITIL Ready

  • Gestion des comptes
  • Portail libre-service
  • Support multi-sites
  • Gestion SLA
  • Rapports Help Desk
  • Gestion Help Desk
  • Scanning des actifs
  • Gestion des actifs logiciels
  • Inventaire des actifs
  • Gestion achats et contrats
  • Gestion des incidents
  • Gestion des actifs
  • Gestion des problèmes
  • Catalogue de services
  • Gestion des changements
 

En détail :

Fonctionnalités

Édition Standard

Édition Professionnelle

Édition Entreprise

Account Management Available Available Available
Help Desk Available Available Available
Automatic ticket dispatch Available Available Available
Service Catalog ico cross2 ico addon Available
Problem Management ico cross2 ico addon Available
Change Management ico addon ico addon Available
Automated Billing Unavailable Unavailable Available
Flexible Billing Module Unavailable Unavailable Available
QuickBooks Integration Unavailable Unavailable Available
Project Management ico addon ico addon Available
CMDB ico cross2 ico addon Available
Account based color themes ico check3 ico check3 Available
Multi-level approvals in Service Catalog ico cross2 ico addon Available
Asset depreciation assessment ico cross2 ico check3 Available
Change Approval Board (CAB) ico cross2 ico addon Available
Approved change reports for scheduling ico cross2 ico addon Available
Change calender for easy scheduling ico cross2 ico addon Available
Change history ico cross2 ico addon Available
Automatic email to ticket conversion Available Available Available
Active Directory Integration Available Available Available
LDAP Integration Available Available Available
Import from CSV files Available Available Available
User Survey Available Available Available
Complete History of Request Available Available Available
Multi Site Support Available Available Available
Scheduler Available Available Available
Remote Desktop Sharing - Across Networks Available Available Available
Remote Desktop Sharing - Within Network ico cross2 Available Available
Computer Telephony Integration ico addon ico addon Available
IT Help Desk Reports Unavailable Unavailable Available
   . Canned Reports Unavailable Unavailable Available
   . Customizable Reports Unavailable Unavailable Available
   . Query Builder Unavailable Unavailable Available
   . Scheduled Reports Unavailable Unavailable Available
   . Export as CSV, XLS & PDF Unavailable Unavailable Available
Automatic Dispatch Unavailable Unavailable Available
SLA Management Unavailable Unavailable Available
Automatic Case Routing Unavailable Unavailable Available
Auto Device Discovery Unavailable Available Available
Notify Technicians Unavailable Unavailable Available
Holidays / Operational Hours Unavailable Unavailable Available
Knowledge Base Unavailable Unavailable Available
Self Service Portal Unavailable Unavailable Available
Asset Management Unavailable Unavailable Available
Purchase Management Unavailable Unavailable Available
Contracts Unavailable Unavailable Available
Flash Reports Unavailable Unavailable Available
Custom Request Form Templates Unavailable Unavailable Available
Mobile Client iPhone Unavailable Unavailable Available
Mobile Client Android Unavailable Unavailable Available
Mobile Client Web-based Unavailable Unavailable Available
Windows system support Unavailable Unavailable Available
Linux system support Unavailable Unavailable Available
Database support PostgreSQL Unavailable Unavailable Available
Database support MS SQL Unavailable Unavailable Available

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